Video demonstration and instructions on how to use the USCIS Login:

Follow These Steps to access your USCIS account:

1. First Enter the USCIS Login address or URL into the address bar of your browser:

2. Then select a user type from the drop down menu (CUSTOMER or REPRESENTATIVE)

3. Then on the empty text field next to USERNAME, enter your User ID or your Username

4. Next on the empty text field next to PASSWORD, enter your Password

5. Finally, click the SUBMIT button to proceed to your account



Are you having trouble logging in?

If you're still having trouble logging in, you can follow these steps to retrieve or reset your USERNAME and PASSWORD.

1. Under the SUBMIT button, click the link that says FORGOT YOUR USER ID OR PASSWORD? 

2. Then follow the instructions there and provide the needed information to retrieve or reset your Username. In this case, you will have to enter in your User ID and the Email Address registered to your account.

3. Once you have entered in the required information, click on the SUBMIT button to reset or retrieve your password

Still having trouble logging in? No worries, simply contact USCIS directly and get help with your USCIS login:

National Customer Service Center (NCSC): 1-800-375-5283

1-800-767-1833 (TDD for the hearing impaired)

Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Citizenship and Immigration Services (USCIS). If you are outside the United States, contact your local embassy or consulate. See link to the right for US Department of State.

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

California Service Center:
Vermont Service Center:
Nebraska Service Center:
Texas Service Center:
If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at

See the Customer Tools box to the left for additional resources available online.